Work with one or two other people and discuss these situations / questions:
1. Imagine you have been waiting at the station to meet someone who is half an hour late. What do you say to them when they arrive if they are:
- your friend
- a colleague
- your boss
- your partner or child?
2. How does the language change, and why? Consider:
- vocabulary, e.g. register (formality of words used), colloquial phrases (used mostly in informal / spoken language) slang (very informal words, not ‘standardised English’), and expressions
- grammar, e.g. sentence structure
- pronunciation, e.g. intonation, stress patterns (what words or parts of words are emphasised?).
3. Now imagine that the train is an hour late and you miss your meeting. To whom do you complain, and how? Which mode of communication (for example, in person, a phone call, a letter, an email, a form) is most effective and why?